Refund policy

Last Updated: July 2026

Note: Delivery times during holidays, promotional events, or periods of high order volume are estimates only and are not guaranteed. Shipping carriers may experience delays that are beyond our control.

At Mystery Cards, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • All accessories and included components must be returned.

  • Proof of purchase or your order confirmation is required.

To start a return request, please contact us at:

Email: info@mysterycards.store

Please do not return any items without first contacting our support team. Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts

Please contact us within 7 days of delivery at info@mysterycards.store and include:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

Once reviewed, we will arrange a replacement, refund, or another appropriate solution.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items cannot be returned, including:

  • Personalized or custom-made products

  • Digital products or downloadable content

  • Gift cards

  • Final sale or clearance items

  • Products that have been used, modified, or damaged after delivery

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different product or design, please request a return (if eligible) and place a new order after your return has been approved.

European Union 14-Day Cooling-Off Period

If your order was delivered to a country within the European Union, you may have the legal right to cancel or return your purchase within 14 days of delivery without providing a reason.

To qualify:

  • The item must be unused.

  • It must be returned in its original packaging.

  • Proof of purchase is required.

Additional consumer rights provided under applicable EU law remain unaffected by this policy.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us.

Order Cancellations

Orders may be cancelled within 6 hours of being placed.

After this period, your order may already be in processing or fulfillment and cannot be cancelled.

To request a cancellation, please contact us immediately at:

Email: info@mysterycards.store

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If you entered an incorrect address, contact us immediately. If your order has not yet been processed, we will do our best to update it.

Once an order has been shipped, we cannot guarantee address changes or refunds for incorrect shipping information provided by the customer.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking with household members or neighbors.

  • Contacting your local postal or courier service.

  • Waiting 1–3 business days, as some carriers mark packages as delivered before final delivery.

If you still cannot locate your package, please contact our support team for assistance.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item sent by Mystery Cards, we may cover the return shipping costs where applicable.

For returns requested for other reasons, customers may be responsible for return shipping expenses unless otherwise required by applicable consumer protection laws.

Contact Us

If you have any questions regarding returns, refunds, cancellations, or your order, we're happy to help.

Mystery Cards

Website: mysterycards.store

Email: info@mysterycards.store

Our customer support team aims to respond to all inquiries within 24–48 business hours.